DemoBuy is committed to eliminating all your worries in international online shopping. To ensure that you can receive the purchased goods smoothly, we have corresponding handling standards for the goods that have arrived. The goods are purchased by the customer themselves. We are only responsible for assisting the customer with international transportation. The customer needs to ensure that the purchased goods comply with the laws and regulations of the importing and exporting countries. The following special circumstances are regarded as your consent to proceed with subsequent operations. If you have any doubts, please contact the customer service staff for verification when submitting the order.

Sensitive goods

For sensitive items containing essential oils, care lotions, lubricants, batteries, glue, etc., to ensure your normal delivery, we will remove these items when necessary.

Customs policy

Items containing brands, large quantities of liquids, powders, electrical goods, food, medicine, etc. may be subject to customs policies and there is a certain risk of delivery. If any consequences arise due to the above reasons, DemoBuy shall not be responsible for customs clearance or bear any related legal responsibilities.

Professional inspection is not available

For electrical appliances, brand items, tickets, cards, models and other products, we are unable to conduct professional checks (such as quality, authenticity, completeness, etc.). Quality inspectors can only check whether the appearance of the goods is intact and whether the accessories are complete, but they cannot turn on the machine to check if there are any quality problems with the goods.

Fragile items

Ceramic, glass products and irregularly shaped goods (such as wipers, car shields, etc.) may wear out or break due to multiple transfers during transportation. We guarantee the integrity of the goods before shipment. However, if they are damaged during the shipping process and are identified as fragile by the logistics company, any resulting losses will be at your own risk.

Customized products

If the order you submit is a custom-made product, it is recommended that you negotiate with the merchant and confirm the details of the product. After a successful negotiation, please provide your contact information with the merchant. We are unable to conduct professional inspections on such goods. Any losses arising therefrom shall be borne by you.

Deposit Slip

Due to the regulations of Taobao sellers, once a deposit order is placed, it cannot be cancelled. Moreover, you need to follow the information posted by the seller to make up the remaining balance before the goods can be dispatched. If the remaining balance is not paid within the prescribed time limit, the deposit will not be refunded.

Low seller reputation

It is recommended to purchase goods from stores with a high reputation (at least three hearts) and those that have paid the Taobao deposit. Stores with low credibility and no deposit paid may have problems such as sellers not shipping goods, false shipping, after-sales service, and rights protection. Any losses arising therefrom shall be borne by you.

Collectible goods

Due to the high collection value of "CD" and "figurine" products, to avoid affecting users' collection, the inspection standard for such products is not to open the plastic bag for inspection. Only the appearance is checked for damage, and the details of the contents cannot be verified specifically. Any risks arising therefrom shall be borne by you.

In addition, the delivery time may be affected in the following circumstances, and DemoBuy shall not be held responsible for it:

Force majeure factors: Delivery delays caused by force majeure factors such as natural disasters, epidemics, wars, strikes, etc.

2. Customs inspection: Customs inspection in some countries or regions may cause delivery delays.

3. Incorrect or incomplete address: Please ensure that the delivery address you provide is accurate. DemoBuy will not be held responsible for any delivery delay or failure caused by an incorrect or incomplete address.

4. Logistics provider delay: Delivery issues caused by operational errors or delays of logistics providers.

5. Changes in government policies: Delays or inability to deliver due to changes in the government policies of the destination country or region.

6. Impact of holidays: During holidays, logistics services may be affected, resulting in delivery delays.

If the order you submit involves the above risks, we will consider that you have read and accepted the above terms. Please read them carefully. DemoBuy reserves all rights of interpretation.

We will do our utmost to ensure that your goods can be delivered safely and promptly. If you encounter any problems during the delivery process, please feel free to contact our customer service staff at any time. We will do our best to assist you.

Particular emphasis is placed on the "Disclaimer and Management Statement Regarding Infringing Goods"

Given the particularity of the DemoBuy platform, we hereby solemnly declare that any consignment purchase involving international well-known brands and infringing products is strictly prohibited, including but not limited to international, regional, and regional well-known brands as well as unauthorized brands.

If any goods that may involve infringement are found during the procurement or warehousing process, we will immediately return the goods and refund the corresponding order amount to your account balance. If you repeatedly attempt to purchase such products, we reserve the right to suspend your account.

At the same time, we strictly prohibit the trading of any form of "accounts and their related information, pirated goods", including but not limited to: "Google, Microsoft, Apple, Blizzard, Steam" and all other products with intellectual property rights. Once discovered, we will immediately suspend your account and may impose risk control measures on your account balance for up to 180 days.

When using the DemoBuy platform, please strictly abide by relevant laws and regulations and jointly maintain a healthy shopping environment.