1. Third-Party Purchase-on-Behalf Service Provider Service Rules

This section of the service rules is a service description provided on this platform by third-party purchase-on-behalf service providers registered on the platform (i.e., the aforementioned terms, jointly adhered to by the platform owner and operator Demo Buy LTD and you; the platform and these rules are also referred to as “the aforementioned terms, jointly adhered to by the platform owner and operator Demo Buy LTD and you.”) regarding their independently provided purchase-on-behalf services. The platform also acknowledges the relevant content. Once you engage their services, you are deemed to agree to jointly comply with these rules with the purchase-on-behalf service provider, except where the provider separately declares other rules to you, either independently or via the platform, that conflict with these rules.

1.1 The purchase-on-behalf service provider agrees to enter into a purchase-on-behalf service order with you through the platform’s information intermediary service. Your purchase-on-behalf service request sent via DemoBuy is valid only if it meets the following conditions: (1) It includes a clear product link, seller name, purchase quantity and specifications, domestic delivery address at the export location, and other necessary information for the service; (2) You click to agree to the “Declaration of Engaging Purchase-on-Behalf Services” (or other valid delegation document) per platform rules. Even if your request lacks the above conditions, it is deemed valid if DemoBuy’s rules and processes sufficiently determine your service content and intent.

1.2 For your valid purchase-on-behalf service request, the provider will independently decide whether to accept. If accepted, you must pay the corresponding order amount as displayed. The purchase-on-behalf service agreement between you and the provider is concluded and effective upon full payment.

1.3 When submitting a request, if you have special requirements for the product or the provider’s services, you may explain them via the “comments” section. You acknowledge and agree that since such comments have not been mutually agreed upon, the provider may choose not to fulfill them even if an order is formed. If your comments clearly do not align with standard purchase-on-behalf needs or require fulfillment by the designated seller, the provider may refuse to execute them or bear no liability for non-execution. If non-execution of such comments directly affects order fulfillment, the provider may refuse to execute the order.

1.4 When paying, you may inquire about the provider’s entity information or request the procurement staff in direct communication to disclose it. Unless otherwise specified, the entity to which the procurement staff belongs is your service provider, and all rights and obligations under the agreement belong to the purchase-on-behalf service provider.

1.5 When sending a request, in addition to fully and accurately providing the third-party e-commerce platform product link, seller name, quantity, specifications, and other necessary procurement information, you must simultaneously select a logistics service provider to handle receipt and delivery to the overseas carrier at the export location. Otherwise, your agreement cannot be formed, or the provider cannot complete the order.

1.6 You acknowledge that the order payment includes: (1) Product price, collected by the provider and paid to the selected seller as procurement funds; (2) Order service fee, charged by the provider per these rules; (3) Other fees explicitly notified to you and collectible by the provider per the user agreement or these rules.

1.7 You acknowledge that the payment may include domestic warehousing fees, fixed losses, or handling fees at the export location due to your choice of warehousing or payment method. These are not charged by the purchase-on-behalf service provider. Carefully verify before payment. If you request a refund due to order cancellation or termination, you have no right to demand a refund from the provider for fees not charged by them.

1.8 The provider commits to strictly fulfilling the agreement and independently bears the following obligations: (1) Procuring the specified product from the selected third-party e-commerce platform seller; (2) Instructing the seller to deliver the product to your selected logistics provider; (3) Providing order execution updates and communicating anomalies; (4) Negotiating with the seller on your behalf regarding the product and your rights protection; (5) Other services promised by the provider.

1.9 The provider procures on your behalf but is not the seller. After an order is formed, the provider is not liable if the seller ceases sales, lacks stock, or changes prices, preventing fulfillment. The provider does not guarantee product quality, timely delivery, after-sales service, or risks of damage/loss during the process, which are the seller’s responsibility.

1.10 The provider charges an order service fee based on the amount displayed at final settlement on the website. The provider agrees to include this fee in the payable amount on the “checkout” page when you engage purchase-on-behalf and domestic warehousing services. Payment of the initial order amount indicates you have paid this fee to the provider.

1.11 You acknowledge that neither the designated seller nor the purchase-on-behalf service provider handles domestic warehousing or cross-border transport at the export location. You agree to use the address designated by your selected domestic warehousing provider at the export location as the delivery address. The purchase-on-behalf service provider will use this address for procurement with the seller.

1.12 For order cancellation requests, the provider operates as follows: (1) For concluded orders, you have no right to cancel unless: A. The provider has not procured from the seller and agrees to your cancellation; B. The provider has procured, but the seller agrees to cancel. If the seller refuses, even if the provider agrees, the cancellation is invalid. (2) You must comply with cancellation rules. Orders beyond the valid cancellation period cannot be canceled, nor can requests outside DemoBuy’s information service be processed. (3) The provider may not refund the order service fee upon cancellation. (4) You bear all costs incurred before or due to cancellation, including but not limited to storage, transport, payment, and packaging fees. (5) You bear any penalties or compensation charged by the seller due to cancellation. (6) If goods are damaged/lost before return to the seller, causing rejection or compensation demands, you bear the consequences. (7) In any case, once goods clear export customs, you cannot cancel the order.

1.13 For order termination requests, the provider operates as follows: (1) You may request termination only if the received product, upon your inspection, does not match the seller’s promises, is defective, or infringes third-party rights, and you provide valid evidence for review. (2) Requests must be made within the legal termination period at the seller’s or your location; otherwise, the provider may reject. (3) If you knew of defects, infringements, or discrepancies before engaging the provider, or were warned by the provider, and still proceeded, you cannot request termination on these grounds. (4) The provider does not substantively review termination requests but forwards them to the seller. If the seller refuses, the provider ceases processing. You may directly claim against the seller, and the provider will assist. (5) If the seller agrees, you must return or destroy the product as instructed, bearing related costs. You may request the seller to cover these, and the provider will assist. (6) The provider will fully refund the product price received from the seller. (7) The provider will not refund the order service fee unless termination is due to the provider’s fault, in which case you may claim compensation.

1.14 You must not request the provider to purchase prohibited, infringing, or illegal items damaging others’ interests. Otherwise, the provider may refuse service and claim compensation for losses.

1.15 To avoid disputes with sellers, the provider advises caution with the following product categories. If you insist on purchasing and form an order, the provider bears no liability: (1) Custom products: Coordinate directly with the seller and provide accurate communication records to the provider. The provider cannot require professional inspection by your logistics provider, and sellers typically do not offer returns/exchanges. You bear losses and liabilities. (2) Deposit-required products: If a deposit is paid via the provider and you cancel or fail to pay the balance, the deposit is non-refundable. (3) Low-credibility sellers: Sellers with low ratings on third-party platforms may have severe quality defects or poor after-sales. You bear adverse consequences. (4) Unreasonably priced products: For scarce or collectible items without market pricing, the provider cannot require unpacking inspection. You bear risks and liabilities. (5) Sensitive/restricted products: Containing essential oils, liquids, batteries, etc., or at risk of customs restrictions, fragile, or unverifiable items. The provider may refuse the order, and you bear consequences.

1.16 The provider’s procurement obligation ends when the product is initially delivered to your selected domestic warehousing provider at the export location without objections. The provider bears no further liability for the purchase-on-behalf service itself. For post-delivery matters (returns, termination, claims), the provider only assists in communication with the seller. For efficiency, the provider may delegate Demo Buy LTD to receive and relay your requests. The provider is responsible for the outcome, and DemoBuy bears no liability.

1.17 You are advised to inspect outer packaging and quantity immediately upon receipt. If anomalies are found, immediately notify the logistics provider and refuse acceptance, submitting evidence per Demo Buy LTD rules. Otherwise, you are deemed to have no objections. Upon your objection, the provider will request DemoBuy to verify with the logistics provider. If confirmed as the logistics provider’s fault, you must claim against them. The provider will not offer cancellation/termination or negotiate with the seller.

1.18 You are advised to inspect product specifications and quality within 3 days of receipt. If the product matches the seller’s promises, confirm receipt in the order system promptly. If you fail to confirm within the platform’s deadline without raising objections to the provider or reporting anomalies to DemoBuy, you are deemed to have received the product normally with no quality objections. If the product does not match, submit evidence per DemoBuy’s objection rules. Upon your objection, the provider will request DemoBuy to verify with the logistics provider. If confirmed as the logistics provider’s fault, you must claim against them.

1.19 If the provider cooperates with promoters from third-party promotion platforms and accepts orders from targeted promotions or orders with promoter features, a mediation relationship is formed with the promoter. The provider must pay a mediation fee per the promoter’s rules or separate agreement. DemoBuy will deduct and transfer this fee from the provider’s receivable purchase funds. Such mediation matters are unrelated to you.

1.20 You may participate in dispute resolution with the provider, but this is not DemoBuy’s obligation, and its decisions are not legally binding. If dissatisfied with DemoBuy’s resolution, you may claim against the provider.

1.21 You may voluntarily pay a gratuity to the provider for service quality or outcome. To protect your rights, the provider sets gratuity limits and rules per DemoBuy. You may request a refund within 30 days of payment. If overdue, the provider may refuse and not refund.

1.22 If, during service receipt, you unilaterally use third-party payment institution rules to instruct refusal to transfer paid purchase-on-behalf fees to DemoBuy without valid reason, preventing collection/payment, the provider may treat this as a fundamental breach. It may demand continued payment, request DemoBuy to freeze your account funds, and, if unpaid within 3 days of demand, request direct transfer from your balance. You bear all consequences. If no or insufficient balance exists, the provider may refuse service, detain/dispose of goods to offset fees, or claim losses. You agree that the following instructions to refuse transfer are without valid reason: (1) After the provider has received the goods and commenced services; (2) For reasons not attributable to the provider; (3) Claiming your DemoBuy account was stolen/misused; (4) Claiming your payment account was stolen; (5) Other situations where the provider should not bear responsibility.

1.23 You agree that all information/data from purchase-on-behalf transactions, except personal biometric and private data, are commercial data. Ownership and legal rights belong to DemoBuy, which may collect, store, dispose, use, or share with third parties. You consent to transferring such data to DemoBuy.

1.24 Under these rules, the provider’s liability for breaches due to fault covers direct property losses only, excluding expected profits or compensation/penalties/fines paid to others. Total liability does not exceed your purchase order amount.

1.25 These rules form part of the service agreement with the provider. If either party breaches and causes loss, the breaching party shall compensate, including but not limited to direct property losses, compensation/penalties/fines paid to others, and dispute resolution costs, unless otherwise stipulated.

1.26 For inquiries about the provider’s services or these rules, contact the designated procurement staff via DemoBuy, who will respond promptly.

1.27 You confirm that the email or contact information provided during DemoBuy registration is a valid channel for receiving information, notifications, or legal documents. Delivery via such channels is deemed effective.

1.28 All clauses are governed by and interpreted under the laws of mainland China.

1.29 Any disputes under these rules shall be submitted to the Hangzhou Arbitration Commission and arbitrated under its then-effective rules.

1.30 Both parties acknowledge related terms in the main text of the DemoBuy User Registration and Service Agreement. Terms used herein have the same meanings as in the main text.

2. Third-Party Logistics Service Provider Service Rules

This section is a service description provided on the platform (i.e., DemoBuy, also referred to as “DemoBuy”) by third-party logistics service providers registered on the platform regarding their independently provided logistics services. The platform acknowledges the content. Once you delegate services via DemoBuy by checking delegation documents or otherwise, you are deemed to agree to jointly comply with these rules with the logistics service provider, except where the provider separately declares other rules.

2.1 You acknowledge and agree that fulfilling purchase-on-behalf services on DemoBuy requires logistics providers to offer necessary logistics, auxiliary, and value-added services. DemoBuy integrates logistics resources via information technology, and providers independently offer: (1) Domestic warehousing at export location: Receipt, initial inspection, storage, and additional services (packaging, photography, return/exchange handling); (2) Cross-border transport: Freight forwarding, cross-border shipping, domestic transport, and delivery at your country. Unless otherwise specified by DemoBuy, these services are provided separately by different registered providers. “Logistics service provider” includes both types (domestic warehousing and cross-border transport providers). You must confirm the specific provider type and rights/obligations per these rules.

2.2 Logistics providers agree to form logistics service orders with you via DemoBuy’s information intermediary service. Your logistics service request is valid if: (1) You select a specific provider from DemoBuy’s list; (2) You select specific logistics service items, excluding transport from the seller to the provider and value-added (warehousing/transport) services; (3) You click to agree to the “Declaration of Engaging Domestic Warehousing Services at Export Location” and/or “Declaration of Engaging Cross-Border Transport Services” (or other valid delegation documents) per service type on DemoBuy. You cannot withdraw/revoke requests unless the provider issues a refusal notice.

2.3 For valid requests, unless the provider issues a refusal notice, it is deemed acceptance, and the logistics service order is formed. Providers may refuse in cases such as: (1) Illegal/violation of DemoBuy rules; (2) Unsuitable goods for warehousing/transport; (3) Safety risks at transit/destination; (4) You are subject to trade sanctions/transport bans; (5) Other situations preventing service or posing risks. If refused, the provider will notify you, refund paid fees, and bear no further liability.

2.4 Due to product specificity and international freight price variability, logistics fees cannot be calculated at order formation and are settled as follows: (1) Domestic warehousing fees at export location: A. Basic warehousing fee: Pay to the domestic warehousing provider at the export location upon engagement. Calculated as 8% of the product sales price (including product price and delivery-to-warehouse freight, borne by you) charged by the third-party e-commerce seller (providers may adjust this rate). Included in the payable amount on the “checkout” page when engaging purchase-on-behalf and domestic warehousing services. Payment of the initial order amount indicates payment to the provider. The logistics and purchase-on-behalf agreements are separate. B. Special warehousing fees: For value-added/auxiliary services (e.g., photography, packaging, extended storage), pay separately as displayed when applying. Settled with purchase-on-behalf or cross-border transport fees or separately. (2) International freight forwarding fees (international shipping): Settled with the cross-border transport provider upon “Submit Parcel,” including “international shipping” in the payable amount. Additional fees apply for selected international transport value-added services. (5) Carefully identify and select providers per DemoBuy prompts before delegation. Provider details are in the delegation declarations or obtainable from DemoBuy.

2.6 Providers will strictly fulfill commitments and orders but will not provide services or bear liability in cases such as: (1) Goods received are prohibited or unsuitable for international logistics/warehousing/transport; (2) Required to suspend/cease services by authorities or DemoBuy; (3) Goods detained/seized by authorities for reasons not attributable to the provider; (4) Damage/loss due to third-party crimes; (5) Unable to continue services due to natural wear, inherent defects, or improper packaging; (6) Force majeure or unexpected events.

2.7 Providers may delegate logistics services to third-party providers, bearing liability for their performance, except when delegation is due to your request, fault, or to comply with authorities/protect your rights in emergencies. In such cases, after disclosing third-party information, the provider is not liable for third-party performance.

2.8 Regarding domestic warehousing at the export location: (1) Includes: A. Basic warehousing: Receipt, appearance inspection, temporary storage (90 days from receipt), delivery to your cross-border transport provider. B. Special warehousing: Photography, packaging, extended storage, and other specified services. You agree to share order and necessary personal information with DemoBuy. (2) The provider autonomously selects a receipt address at the export location, receives goods from the seller, and inspects appearance/quantity, including necessary unpacking/counting. You agree the provider may refuse receipt if goods mismatch the order, are damaged, or insufficient. You must contact the purchase-on-behalf provider for replacement/return. The provider does not guarantee substantive product integrity and bears no liability for discrepancies or anomalies found upon your final receipt. (3) Provides 90-day temporary storage. You must perform “Submit Parcel” per DemoBuy rules to arrange export/transport. For justified delays, pay storage fees (per provider’s published rules) upon approval, up to 180 days post-90-day period. If you exceed this without approval/extension, the provider may deem you to waive ownership/disposal rights and destroy/dispose of goods. For non-long-term storable goods, the provider may require timely pickup without extended storage, disposing if overdue. You bear costs/losses caused to the provider during storage, payable before pickup. If unpaid, the provider may refuse service, detain goods equivalent to costs/losses, and dispose within 30 days to offset, with you liable for shortfalls. (4) Provides free photography (up to 7 photos) upon receipt, viewable/downloadable on DemoBuy. Photos are deleted by DemoBuy upon your signing. For paid custom photography, download promptly; photos are deleted 60 days after signing. You agree the provider may retain anonymized photos for marketing. (5) If goods violate export/import laws, the provider may report to authorities and suspend services.

2.9 For international transport suitability, the domestic warehousing provider offers basic packaging. You pay extra for special packaging. The provider does not guarantee packaging safety/effectiveness.

2.10 When performing “Submit Parcel,” you select cross-border transport routes/methods. Different routes/methods involve varying additional fees, risks, and third-party exemptions. The cross-border transport provider will disclose fees/risks. Choose cautiously within your risk tolerance.

2.11 Regarding cross-border transport: (1) Includes export operations, outbound transport, import operations, and delivery. The provider is not obligated to advance taxes/fees. You pay directly or via the provider. If advanced, the provider may deduct from your DemoBuy balance, and you bear consequences. (2) Unless specified, goods are sent via international parcels, with risks of customs penalties, delays, or damage/loss. You assess and bear all risks. For issues, the provider may claim from third-party providers (if any), with compensation per their standards, paid to you upon receipt. (3) Due to potential seller misconduct, the provider cannot review seller/product information and is not obligated to verify quality, safety, legality, authenticity, or accuracy. You bear consequences of non-review or third-party refusal. (4) You must know applicable laws on prohibited/restricted items and third-party restrictions for selected routes published on DemoBuy. The provider receives/verifies compliant parcels for transport. (5) Due to international transport specificity, parcels failing domestic security checks are returned, and the provider arranges free re-shipment (if any). For international check failures, non-delivery, or return due to address issues, you bear re-shipment costs. The provider is not obligated to advance costs. (6) Third-party providers set rules for risks, exemptions, and compensation limits. You agree the provider may follow these for parcel damage/loss or anomalies.

2.12 Normal signing or deemed signing of the parcel marks the end of cross-border transport. Inspect outer packaging/quantity upon signing. If anomalies are found, refuse and contact the provider immediately; otherwise, no objections post-signing. The provider is not liable for inner packaging, intrinsic quality, or specification discrepancies.

2.13 Prepare for signing at your address, maintain communication, and complete inspection/signing with the cross-border provider or its delegate. The provider may deem you signed with no objections if: (1) You sign without written objections to appearance/quantity; (2) You sign with written objections but provide no evidence or communicate; (3) You refuse to sign but accept the goods; (4) Co-residents or your delegate sign; (5) You unjustifiably refuse signing/receipt, and the provider leaves goods on-site; (6) The address is non-existent/unreachable, and you fail to receive within 3 hours of notice, with goods left on-site; (7) The provider cannot contact you or fails to sign on-site after two attempts, with goods left on-site; (8) Other situations where the provider may deem receipt without objections.

2.14 You acknowledge that when signing for the parcel, the following situations may cause the cross-border logistics service provider to incur or increase costs. You shall pay the relevant fees in advance or immediately upon signing. Otherwise, the cross-border logistics service provider may refuse to execute your instructions or detain the goods and refuse delivery. If you fail to pay within 10 days after detention, you are deemed to waive ownership of the goods, and the cross-border logistics service provider may dispose of the goods and use the proceeds to offset fees, with any shortfall to be paid by you separately: (1) You request a change of delivery address; (2) The logistics service provider cannot contact you; (3) The delivery location requires the cross-border logistics service provider to pay fees to deliver; (4) You request special delivery services; (5) You request delayed delivery, requiring continued storage; (6) Other situations that may incur fees.

2.15 You agree that the following situations causing failure to deliver the parcel to the designated location at the destination do not constitute a breach by the cross-border logistics service provider: (1) Errors or unrecognizable recipient name, address, or contact information provided by you, resulting in failed delivery; (2) You fail to cooperate with customs requirements at the destination by providing clearance documents or paying taxes, resulting in failed delivery; (3) The cross-border logistics service provider cannot contact the designated recipient for an extended period, cannot access the delivery address, and you fail to proactively contact us, resulting in the parcel being returned to the sender or destroyed; (4) You refuse to sign for the parcel without valid reason, resulting in failed delivery; (5) The parcel is lost or stolen after being deemed signed for; (6) After the first delivery attempt at the destination fails and the parcel is returned to the logistics service provider, you fail to apply for redelivery within the specified time, resulting in the parcel being destroyed; (7) Other reasons not attributable to the cross-border logistics service provider causing service defects, delays, or non-completion.

2.16 For goods under a purchase-on-behalf order, when you perform the “Submit Parcel” operation on DemoBuy, you shall pay the logistics service fees (which may include international shipping, customs clearance, packaging, photography, oversized/overweight fees, remote area surcharges, etc.) to the corresponding logistics service provider per DemoBuy rules. The specific fee items will be displayed on the “Submit Parcel” page. You must carefully verify the fee details and amounts before payment and agree not to raise any objections to the logistics service fees after payment.

2.17 If you do not perform the “Submit Parcel” operation on DemoBuy for goods under a purchase-on-behalf order, the domestic warehousing service provider at the export location will not charge you for domestic logistics services at the export location. However, you shall still bear the costs arising from the following situations: (1) Costs for additional special warehousing services you purchase, such as extra photography, special packaging, extended storage, etc.; (2) Logistics costs you are liable for under these rules, such as exceeding the maximum storage period, unjustified delay in submitting for transport, or damage caused by defects in purchased goods. If you exceed the maximum storage period, the platform has the right to dispose of your parcel.(3) Costs for returning goods to the seller due to your cancellation or termination of the purchase-on-behalf order, such as shipping and repackaging fees. If you fail to pay these fees, the domestic warehousing service provider at the export location is not obligated to handle the return shipment.

2.18 If, during the process of receiving services from the logistics service provider, you unilaterally use the rules of a third-party payment institution to instruct the payment institution to refuse to transfer the paid logistics service fees to DemoBuy after receiving your payment, ultimately preventing DemoBuy from performing collection and payment on behalf, the logistics service provider may treat this as a fundamental breach by you and may take the following actions to pursue your liability: (1) If the goods are held by the logistics service provider, it may refuse to submit the goods for international transport or perform other operations and detain the goods; (2) If the goods have been submitted for international transport but are not held by the logistics service provider, it may interrupt or terminate transport and recover the goods; (3) If the goods have been signed for by you, the logistics service provider may demand continued payment of the logistics service fees plus a penalty equal to one time the unpaid amount; (4) Report your breach to DemoBuy and request DemoBuy to freeze the withdrawal or use of funds in your account. If you fail to pay within 3 days after the logistics service provider’s demand, it may request DemoBuy to directly transfer funds from your account balance; (5) After detaining or recovering the goods as described above, we may dispose of the goods and use the proceeds to compensate for our losses; (6) If the above measures still fail to cover the logistics service provider’s losses, it may require you to continue to bear compensation liability.

2.19 You agree that instructing a payment institution to refuse to transfer logistics service fees in the situations described in Clause 2.18 is considered without valid reason in the following cases: (1) You issue the instruction after the logistics service provider has received the goods and commenced logistics services; (2) You issue the instruction after the parcel has been signed for (or deemed signed for), or in cases where delivery is not completed as described in Clause 2.15; (3) You issue the instruction for reasons not attributable to the logistics service provider; (4) You issue the instruction claiming your DemoBuy account was stolen or misused; (5) You issue the instruction claiming your payment account (bank or third-party payment account) was stolen; (6) Other situations where the logistics service provider should not bear responsibility.

2.20 You agree that after a logistics service order under this agreement is concluded, if you cancel or terminate the purchase-on-behalf service order, the logistics service provider may continue to charge you for the logistics services provided under this agreement. If the goods have been submitted for international transport, you may not cancel or terminate the logistics service order. Otherwise, the logistics service provider may refuse to refund any fees paid and pursue full compensation for losses caused by your cancellation or termination.

2.21 After you pay the aforementioned logistics service fees, the logistics service provider will generally not charge additional fees. However, if you request rerouting, return shipping, delayed services, etc., resulting in increased shipping or other logistics costs, or causing the logistics service provider to incur compensation or penalties to third parties, you shall bear such costs or losses.

2.22 You agree that if the logistics service provider causes direct property loss to you due to fault, it will compensate you in accordance with the compensation standards, calculation methods, and exemptions specified in other clauses of this agreement or the compensation rules published by the logistics service provider on DemoBuy, generally not exceeding the total logistics fees charged. If the logistics service provider engages a third-party service provider, the third-party provider’s rules on risk, exemptions, and compensation limits will apply. You agree that the logistics service provider may follow such rules for liability and compensation related to damage, loss, or other anomalies of your parcel. If the logistics service provider provides you with such third-party rules, it will be deemed to have fulfilled its burden of proof.

2.23 The cross-border logistics service provider offers international transport value-added services on DemoBuy, which you may choose to purchase. If you opt for such services, you shall pay the value-added shipping fee, calculated as a percentage of the total purchase price and base shipping fee, as displayed on DemoBuy. If you purchase the value-added service and the goods are lost due to the cross-border logistics service provider’s fault, it will compensate you for actual losses, up to the maximum amount set by the provider. The value-added service does not apply to goods listed in Clause 2.26 or items prohibited or restricted by laws and regulations. The compensation standards for value-added services are published on DemoBuy, and you must read them carefully before purchase.

2.24 When performing the “Submit Parcel” operation on DemoBuy, you must truthfully declare the value of the parcel to the cross-border logistics service provider to facilitate customs declarations by the actual carrier. You acknowledge that the cross-border logistics service provider sets declaration value rules based on the requirements of the actual carrier for the selected shipping route. Actual carriers may set different value limits per country, which may not match your parcel’s actual value, potentially leading to detention by authorities or fines. You agree not to hold the cross-border logistics service provider liable for such consequences.

2.25 In any case, the logistics service provider is not liable for service delays, damage, loss, or non-delivery caused by: (1) Natural disasters such as typhoons, earthquakes, or tsunamis; (2) Government controls such as customs supervision, traffic restrictions, or health inspections; (3) Seizure, attachment, or other compulsory measures by administrative or judicial authorities; (4) Unexpected events such as traffic accidents, strikes, or sudden wars; (5) Amendments or repeal of applicable laws, regulations, policies, or international treaties; (6) Violent crimes such as terrorist attacks, robbery, or theft; (7) Incorrect logistics information provided by you or your refusal to accept delivery.

2.26 You acknowledge and agree that even if the selected goods are permitted for sale and transport by the export country’s authorities, they may still be non-transportable if they fall into the following categories. The logistics service provider may refuse service, and you shall bear the consequences. If DemoBuy has additional rules on goods consignment, you must comply: (1) Sensitive goods: Containing essential oils, care solutions, lubricants, batteries, glue, etc.; (2) Goods with customs policy risks: Counterfeits, large quantities of liquids or powders, powered items, food, or medicine; (3) Goods unverifiable by professional inspection: Electrical appliances, branded or counterfeit items, tickets, cards, models, etc., unless you agree to bear quality risks; (4) Fragile goods: Ceramics, glass products, irregularly shaped items (e.g., wipers, car panels), unless you agree to bear logistics risks; (5) Dangerous goods: Firearms, ammunition, or items with explosive, flammable, corrosive, radioactive, toxic, biohazardous, or environmentally harmful properties, or items suspected of endangering postal staff or damaging mail/equipment; (6) Inappropriate cultural goods: Political propaganda publications, books, or obscene materials harming social safety and stability; (7) Financial items: Currency, bills, or negotiable securities; (8) Perishable goods: Vegetables, fruits, fresh meat, seafood, live animals, etc.; (9) Improperly packaged goods: Items that may endanger safety or damage other mail/equipment due to poor packaging; (10) Narcotics: Opium, morphine, or other narcotics, except with transport permits from relevant authorities or for litigation evidence, insured parcels for medical/research purposes, or with destination approval; (11) Other items unsuitable for mailing under the laws, policies, or international treaties of the export, import, or transit countries.

2.27 You may use DemoBuy’s information technology services to engage logistics service providers for parcel transport from the export country to your overseas delivery address. You must provide necessary transport information on DemoBuy and click to agree to the “Declaration of Engaging Domestic Warehousing Services at Export Location” (or other valid delegation document), after which the domestic warehousing service provider at the export location will accept your delegation. For international transport, you must perform the “Submit Parcel” operation and agree to the “Declaration of Engaging Cross-Border Transport Services” (or other valid delegation document), after which the cross-border logistics service provider will provide international logistics services. Your engagement with logistics service providers for transport services is subject to these rules. You acknowledge that basic warehousing services by the domestic warehousing service provider at the export location are free, but you must pay for special warehousing services and international shipping fees to the cross-border logistics service provider as per these rules.

2.28 You may voluntarily decide whether to pay a gratuity to the logistics service provider for its services. To protect your rights, the logistics service provider agrees to DemoBuy’s gratuity limits and rules. You may request a refund within 30 days after payment. If you request a refund after this period, the purchase-on-behalf service provider may refuse and not refund.

2.29 You agree that all information and data generated from logistics service transactions between you and the logistics service provider, except personal biometric information and other private data, are commercial data. Ownership and other legal rights belong to DemoBuy, which may collect, store, dispose of, use, or share with third parties. You consent to the transfer of such commercial data to DemoBuy.

2.30 Under these rules, the logistics service provider’s compensation liability for breaches due to fault excludes your expected profits, compensation, penalties, or fines paid to others, and is capped at the lower of: (a) the value of the purchased goods (based on the amount charged by the seller), or (b) the limit specified in the logistics service provider’s published compensation rules.

2.31 These rules form part of the service agreement between you and the logistics service provider. If either party breaches these rules and causes loss to the other, the breaching party shall compensate the other. Losses include but are not limited to direct property losses, lost profits, fines (or penalties, compensation, or indemnities) paid to others, and dispute resolution costs, unless otherwise stipulated in these rules.

2.32 For inquiries regarding the logistics service provider’s services or matters related to these rules, you may contact the logistics service provider’s customer service staff via the DemoBuy platform, who will respond promptly.

2.33 You confirm that the email address or other contact information provided during DemoBuy user registration is a valid channel for receiving information, notifications, or legal documents. Delivery via such channels is deemed effective.

2.34 All clauses of these rules are governed by and interpreted in accordance with the laws of mainland China.

2.35 Any disputes or controversies between you and the logistics service provider under these rules shall be submitted to the Hangzhou Arbitration Commission and arbitrated under its then-effective arbitration rules.

2.36 Both the logistics service provider and you acknowledge and agree to the terms related to it in the main text of the DemoBuy User Registration and Service Agreement. Terms such as entities, service items, and fees used in these rules have the same meanings as in the main text of the DemoBuy User Registration and Service Agreement.