Help Center
Help Center

Reference to the tariff threshold of various countries

Three hundred US dollars


Switzerland

100 Swiss francs


about Britain and the European Union countries tax description


Package submission suggestions

The weight of a package is an important basis for customs in various countries to determine whether it is a civilian or commercial package. Packages weighing over 10 kilograms are more likely to be regarded as commercial ones. Therefore, when you submit the waybill, please take the weight of the package into consideration.

2. An excessive quantity of the same item is also a basis for determining a commercial package. Please try to avoid using the same package to send a large quantity of the same item.

3. Additionally, due to the policies of the customs, please be cautious when choosing to send medicinal items.



Customs clearance instructions

The customs clearance fees incurred for non-duty-free/non-IOSS-supported agent service routes will be borne by the user themselves. Customs inspection of packages is basically carried out in the form of random checks. If the customs deems your package special (for example: large in size, too heavy in weight or containing sensitive items, etc.), they will generally contact the recipient proactively to provide an invoice or customs clearance documents (the cost of customs clearance is borne by the recipient). The costs incurred due to the package being returned or destroyed because the recipient cannot be reached or the recipient does not cooperate in proactively contacting the customs for clearance will be borne by the recipient themselves.

If you need a customs clearance invoice, you can apply for a download from the platform by yourself or contact the online customer service to obtain it.

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