Help Center
Help Center

Explanation of the withdrawal arrival time

Recharge methodWithdrawal processing time
Giropay/MyBank/iDEALUnder normal circumstances, your original account or bank card will be refunded within 3 to 10 working days (including the processing time of DemoBuy)
PoliThe Poli official does not support refunds after payment. If you have a withdrawal (refund) requirement for Poli, you can choose other channels to withdraw the funds back (such as PayPal). The refund time limit may vary depending on the refund channel you choose.
Alipay balanceUnder normal circumstances, the refund will be made to the Alipay account within 2 to 3 working days (including the processing time of DemoBuy)
Alipay domestic bank cardUnder normal circumstances, the refund will be made to the Alipay account within 3 to 10 working days (including the processing time of DemoBuy)
Wechat balanceUnder normal circumstances, the refund will be made to the wechat account within 2 to 3 working days (including the processing time of DemoBuy)
Wechat domestic bank cardUnder normal circumstances, the bank card will be returned within 3 to 10 working days (including the processing time of DemoBuy)


Next

Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.