Help Center
Help Center

What should I do if the recharge is deducted but the money has not been credited to my account?

The funds recharged through Alipay or wechat will be credited within 1 to 60 minutes. Please check later to see if the funds have arrived. If the funds have not been credited within one hour, please provide the recharge time, recharge method, recharge account (Alipay account name), recharge amount, recharge frequency and transaction number, etc. to contact customer service for verification and handling Or you can forward the successful recharge email sent by the third-party platform to [email protected] for verification and processing!

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