1. Advantages of DemoBuy as a purchasing agent

1) We will help you purchase goods from all online and offline channels in China for free.

2) You can purchase goods from different merchants through us, and all these goods will be gathered in the DemoBuy China warehouse.

3) We will process your order and order inquiries as quickly as possible.

4) You will enjoy excellent after-sales service guarantees and customer service support at DemoBuy.

2. Order processing service standards

Service link service items

Service standards

Value-added services

Order purchase order response timeliness

For purchase orders submitted between 09:00 and 18:00 Beijing time, responses will be completed within 6 hours.

Orders for purchasing on behalf of others submitted between 18:00 and 09:00 Beijing time will be processed before 14:00 the next day.

3) For orders that have been confirmed or supplemented by the user, the buyer shall complete the order within 24 hours.

Note: If the user has special requirements and confirms with the seller, but the seller remains online, the delivery time will be extended accordingly.

【 Ultra-fast Response 】 Value-added services

Orders submitted between 09:00 and 18:00 Beijing time will be responded to within one hour.

For orders submitted between 18:00 and 09:00 Beijing time, the response will be completed before 10:00 the next day.

3) For orders that have been confirmed or supplemented by the user, the buyer shall complete the order within 24 hours.

Note: If the user has special requirements and confirms with the seller, but the seller remains online, the delivery time will be extended accordingly.

When the price of the goods or shipping fees for the order make-up payment does not match the price submitted by the user, the buyer will immediately set the make-up payment according to the actual value of the goods.

When a user applies to cancel an order that is "under processing", the buyer will process the cancelled order within 24 hours and refund the user's payment for the goods.

When a user applies to cancel an "ordered" order, the buyer shall verify with the seller within 48 hours and accept or respond to the return task based on the actual situation.

Actively follow up on the seller's shipment of orders

Domestic sellers usually ship their goods within 3 to 7 days, subject to the actual situation of the seller.

For orders that have not been dispatched within 3 days, the buyer will follow up for the first time on the 4th day, and then follow up for shipment every 3 to 4 days thereafter. If the seller neither ships the goods nor replies to the message, the buyer will guide the user to cancel the order.

Note: Pre-sale/deposit orders are excluded

When a user clicks on an order that requires prompt shipping, the buyer will verify the shipping time within 24 hours and notify the user. In case the seller does not reply, the information will be synchronized to the user according to the actual situation.

When a product is out of stock, the seller informs the user that the product is out of stock. The buyer will synchronize the out-of-stock information to the user. If the user does not reply within 72 hours, the buyer will proactively cancel the order for the user.

For separate shipping orders, the buyer will follow up for the first time within 48 hours to verify the seller and synchronize the shipping information to the user.

For orders that have been dispatched but have not been signed for within 3 days, the buyer should follow up on whether the logistics trajectory is normal within 48 hours. In case of any logistics anomaly, contact the seller to verify the order status and synchronize the information to the user.

For orders that have been dispatched, if a user applies for a return or exchange, the buyer should verify with the seller within 48 hours and accept or respond to the return or exchange based on the actual situation.

The buyer will respond to and reply to the order inquiry initiated by the user within 24 hours.

The buyer should respond to and reply to the in-site message sent by the user within 24 hours.

For orders under refund, the buyer will receive the refund to the user within 4 to 10 days. In case of special circumstances, the buyer will verify the situation and synchronize the information to the user.

The buyer will negotiate with the seller within 48 hours based on the user's return application and the no-reason return rule to confirm whether the return can be processed. In case of special circumstances, the buyer will verify the situation and synchronize the information to the user.

The buyer will negotiate with the seller within 48 hours based on the user's exchange request to confirm whether the exchange is possible. In case of special circumstances, the buyer will verify the situation and synchronize the information to the user.

No-reason return and exchange

Within 5 days of the goods purchased on behalf of the buyer being put into storage, the user can apply for a no-reason return or exchange. The buyer will accept the application within 48 hours and handle or respond to the return or exchange task in accordance with the seller's after-sales rules.

【 No-reason return and exchange 】 Value-added services

Users can enjoy a free return and exchange service once a month. If the number of returns exceeds this limit, an operation fee of 5 yuan per return order will be charged. 5 yuan per exchange order.

Please note: The shipping cost for returning the goods to the seller is still borne by the user

Commodity quality inspection

If there are quality inspection issues with the goods or if the user points out defects in the goods, the buyer needs to verify with the seller and assist the user in communicating and negotiating with the seller to handle the matter.

For more information, please refer to: Common Types of product defects/quality Issues and Dispute Resolution methods