1. "Under Review" status

You can click "Cancel Order" on the corresponding order in the User Center - Purchasing Agent Order page. The payment will be immediately refunded to the available balance in your DemoBuy account.

2. "Order Received" status

You can click "Consult" on the corresponding order in the User Center - the Purchasing Agent order page to inform the purchaser that you need to cancel the order as soon as possible, or contact the online customer service to inform them that you need to cancel the order. As long as your order has not been paid when your cancellation request is accepted, the purchaser will cancel your order and refund the money within one working day. The amount will be returned to the available balance in your DemoBuy account.

3. "Ordered" status:

You can click "Consult" on the corresponding order in the User Center - the Purchasing Agent order page to inform the purchaser that you need to cancel the order as soon as possible, or contact the online customer service to inform them that you need to cancel the order. Our purchasing department will apply to the seller. If the seller has not dispatched the goods yet, after the seller confirms the refund, the corresponding amount will be refunded to the available balance in your DemoBuy account. It usually takes 3 to 5 days to complete the refund.

4. "Shipped" status:

You can click "Consult" on the corresponding order in the User Center - the Purchasing Agent order page to inform the purchaser that you need to cancel the order as soon as possible, or contact the online customer service to inform them that you need to cancel the order. If the seller has not actually dispatched the goods, the purchaser will apply for a refund from the seller. Once the seller confirms the refund, the corresponding amount will be returned to the available balance in your DemoBuy account, which usually takes 3 to 5 days. If the seller has actually dispatched the goods, they need to wait until they reach the DemoBuy warehouse before being returned to the seller for a refund. In such cases, it usually takes 7 to 15 days.

5. "Warehoused" status

Within 5 days, you can click on "Refund/Return" on the corresponding order in the User Center - the purchasing agent order page to apply for a return. Our purchasing department will apply to the seller. It depends on whether the seller agrees. Once agreed, we will return the goods for you as soon as possible. The tracking number of the returned express delivery will be displayed in the corresponding order section. After the seller receives the goods and returns the payment to us, The corresponding payment will be refunded to your platform by us. For some product packaging, please refer to the table below. If there is any discrepancy, the no-reason return and exchange rule (table) cannot be used.

Category name

Special integrity standard

Sports shoes

If there are anti-theft clasps or anti-damage stickers, they must not be cut off or torn. And it does not affect reasonable use

Washing and care cleaner/sanitary napkins/paper/aromatherapy

Disposable sealed packaging of personal care products (if any) that have not been opened.

Hair care/wigs

One-time sealed packaging of hair care products (if any) that have not been opened.

Beauty care/body care/essential oils

(If any) The goods are in one-time sealed packaging that has not been opened.

Makeup/Perfume/beauty tools

(If any) The goods are in one-time sealed packaging that has not been opened.

The digital home appliance industry (excluding cameras and large household appliances)

1. The network access license is not damaged (destroyed).

2. No immersion solution;

Digital camera/single-lens reflex camera/video camera

The shutter of single-lens reflex camera products should not be used more than 20 times.

"Big household appliances"

1. LCD TVS and air conditioners are allowed to be simply powered on and debugged, but must not be installed on walls for use.

2. The washing machine must not be used after running water.

Model toys/anime/merchandise /COS/ board games

The adhesive tape and plastic seal of the inner packaging (if any) of models, figurines, soldiers and BJD category products cannot be opened.

Electronic components

1. No welding operation has been performed before;

2. The integrated circuit is not installed on the IC base.

3. Consumables (thermal grease/thermal paste, electronic glue/potting compound/sealant/adhesive, conductive glue, conductive ink) are packaged in one-time sealed containers and remain unopened.

The second-level category "Game Software" under the first-level category "Video Games/Accessories/Games/Strategies"

(If any) The outer packaging of the product is a one-time sealed package that has not been opened.

Pet food, health products and medicines under the first-level category "Pets/Pet Food and Supplies"

(If any) The outer packaging of the product is a one-time sealed package that has not been opened.

Books/Magazines/books

1. (If any) The goods are in one-time sealed packaging and have not been opened.

2. The product is free of creases, water stains, dirt, handwriting or reading marks.

The secondary categories "Feed" and "Animal Health Products/Veterinary Drugs" under the first-level category "Livestock/Breeding Materials"

(If any) The goods are in one-time sealed packaging that has not been opened.

The outer packaging of food (including health food), cosmetics, medical devices, family planning products, personal care products, adult products, baby diapers, books and audio-visual products that have been sealed at one time shall not be opened.

"Sealing" refers to the packaging measure where the outer packaging of a product is sealed with a seal (signature) or fully plastic (sealed) by the manufacturer.