Help Center
Help Center

DemoBuy's process for purchasing Chinese goods on behalf of others

Just follow the steps below to enjoy our one-stop Chinese product purchasing service.


Step 1: Select Products


1. Enter any keyword in the DemoBuy search bar and click “Search”. DemoBuy will help you search and list products that match your criteria from major Chinese shopping websites (such as Tmall, Taobao, 1688, Weidian).


2. If you have already selected a product on a Chinese shopping website (such as Tmall, Taobao, 1688, Weidian), copy the product URL, paste it into the DemoBuy search bar, and click “Search”. DemoBuy will help you locate the product.


3. You can also click “Categories” to browse and select your preferred products.


Step 2: Submit Order


1. Select the color, size, and other details of the chosen product and add it to your cart. Then submit your final purchase decision to complete the purchase.


2. Complete payment for the order through various convenient, secure, and fast payment methods.


3. After the order is approved, DemoBuy will process your order within 12 working hours.


Step 3: International Shipping


1. Once the DemoBuy warehouse receives your order, our team will carefully inspect, weigh, and warehouse the items within 1 working day. The order status will change to “In Warehouse”. We will send you quality inspection photos for your reference.


2. Go to “Personal Center” → “My Warehouse” to view orders with the status “In Warehouse”. You can click “Arrange Shipment” to schedule shipping. You will need to pay the corresponding shipping and service fees.


3. Multiple orders can be consolidated and shipped together.


4. We provide professional packaging solutions to maximize your packaging space and save you every penny.


Step 4: Receive Goods


1. Package received! Enjoy your shopping! :) After receiving the package, please confirm receipt in “Personal Center” → “Packages” to complete the process.


2. Please rate your shopping experience with DemoBuy.


Get to Know China’s Top Shopping Platforms:


Tmall (Tmall.com): Integrates numerous brands and manufacturers, providing business solutions for merchants and consumers, supporting direct enterprise sales. It is a brand shopping center. Tmall guarantees 100% authentic products and offers premium services such as commercial integration and cashback. Due to high store entry thresholds, excellent after-sales service, and secure systems, prices are slightly higher than market rates but offer great value. Recommended for users seeking a high-quality shopping experience.


Taobao (Taobao.com): A platform aggregating individual agents or companies, serving as a retail marketplace for individual sellers. As the name suggests, Taobao offers a vast selection of products at generally low prices, but seller credibility varies, with risks of counterfeit goods and poor after-sales service. Some sellers may manipulate ratings to gain credibility. When shopping on Taobao, carefully review whether the store has paid a deposit, its credibility rating, customer reviews, etc., to avoid unnecessary losses.


JD.com: Originally focused on digital products, it has evolved into a comprehensive online shopping platform with relatively low prices. Adhering to a “customer-first” philosophy, JD.com guarantees 100% authentic products, national security compliance, automatic invoice labeling, professional delivery, and comprehensive after-sales service. After JD.com’s platform launch, many merchants joined. However, compared to self-operated retailers, JD.com’s delivery speed and after-sales efficiency are relatively slower. It is recommended to prioritize self-operated retailers when purchasing.


Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.